AIR 1 Moving and Storage

I obtained a quote and, after numerous phone discussions and quotes (as well as updated quotes), placed an order for a move from San Jose to San Diego. It was clearly and numerous times made clear that the moving cost quoted was FIXED and not dependent on weight.
 
The mover arrived on the scheduled date (August 27, 2014). He reviewed the inventory, which was as had been described, and demanded more than 50% of what had been agreed up. I asked him to move on as I was not going to be held hostage to this situation. When he saw that he was dealing with a customer who was not going to be forced into paying $1,100 extra, he started to negotiate. He continued to reduce the price till I agreed, which was still $500 over the agreed cost. The verbal agreement was delivery within 48 hours. However, the actual delivery was made on September 5th.
When the mover arrived in San Diego, they had misplaced the King bed's nuts and bolts and, therefore, were unable to assemble it. Despite numerous phone calls and e-mails, no action was taken to fix the installation problem. It was finally fixed 9 days after the delivery was made. In other words, the bed was not assembled for 2 weeks after the promised delivery date.
 
The damages to the good that were delivered included the headboard of a very expensive bad that cost $9,000. I filed a claim for the headboard (cost $1199) and a damaged lamp ($200). They came back with an insulting reimbursement of $60 (yes, sixty dollars).
 
 
I have now filed a small claims lawsuit as A1 Moving has stonewalled and refused to reconsider reimbursing me adequately.

Service cost: $2600

My experience with Air 1 Moving and Storage was excellent! The staff was professional, arriving right on time and demonstrating efficiency throughout the entire process. They were quick and incredibly careful with all my belongings, showing great attention to detail. The team was well organized, ensuring that everything was packed and transported smoothly. Their communication was top-notch, keeping me informed every step of the way. Overall, Air 1 Moving provided an outstanding moving experience, and their pricing was fair for the level of service received.

Move size: 4 Bedroom Home Service cost: $3500

This was a very bad experience.  We spent  two months packing up and moving boxes from our former home to our new home to reduce the estimate of $6880.  When Sam and his four  man crew arrived they were surprised that there was little for them to pack. The packers assembled 17 boxes for my housekeeper and me to pack and they proceeded packing electronics and pictures, per our agreement. The following day three movers arrived and began removing furniture from the home. When Sam returned to be paid I was stunned when he handed me a bill that was not less than the estimate, considering the work that we had previously done and the $1000.00 we spent on boxes, packing materials and blankets prior to their arrival, but $2680 higher than the estimate.  He had told us that the estimate could only increase by 15% meaning $1032.  I was horrified, but, I was also forced to pay the bill because my furniture was being held hostage on their trucks.  He told me I could dispute it later. The furniture arrived broken, damaged and the movers who unloaded the trucks stole 11 of our packing blankets. When I called to settle the claim they suddenly had trouble understanding English. They charged us for packing supplies that we purchased prior to their arrival.  We filed a claim with CSIPros but they are as dishonest as Air1.  We had receipts, letters from witnesses, and pictures. They did not care that antiques were damaged and porcelain shattered.  We had thousands in damage and were offered $112.00.  We thought that Air1 would be responsible for the overcharge but apparently the law means nothing to these outlaws. Terrible experience.  They are dishonest, irresponsible, rude and disrespectful.

Service cost: $9500

I used Air One through a broker and have been extremely disappointed throughout the entire process. I was charged extra money for Air One to pack additional items and furniture so everything would not be damaged. I moved from CA to WA and most of my furniture was extremely damaged in what I believe was malicious behavior. We have over 5 bedrooms of furniture and almost all of it, which was fairly new, was damaged. The driver claimed they couldn't get down our street for delivery so disappeared from 6 am to 1 pm to arrive back at our new house with our items that included severely dented boxes, key/knife like marks in the couch and master bed frame, a glass patio table that now does not lay flat, missing exercise bike, rust color rings and huge gauges on my son's furniture to name a few items. The movers proceeded to track mud over the new carpet. I called Air One to file a claim. My moving repair estimate to fix the damaged and broken items is over $5,000. The claims process is not helpful and you can't even speak to anyone nor do they even send anyone out to look at the damages. Throughout the process, the customer service has been horrible. I moved in July and still working through the claims process while living with a dresser that is missing two legs so it doesn't stand up straight. I would highly recommend using a different company if you are planning your move.

Service cost: $16

I contracted Air 1 moving it was the worst experience I have ever had with a moving company, They gave me and estimate and when they showed up the foreman was yelling and screaming and all the men that showed up very un-professional dragging my boxes down stairs ect. Well finally I was made to pay an additional $500 dollars for what he said was an additon 300 cubic ft. That was 7 med boxes. After that I was given the run around trying to get my belongings to my new home and only after threatening to get the authorities involved did I finally get a move date the customer service was so rude. When the movers delivered my stuff they were horrible, they showed up smelling of smoke one started yelling and causing an issue over the flight of stairs in my  home which in my original contract was told I would not have to pay for inside stairs so he refused to move any of my items up stairs even after the office was contacted and it was verified he just stayed downstairs complaining and yelling on the phone while the other man moved most of the stuff, boxes were damaged and wet. All were very dirty. I was told I was going to get a $150.00 rebate but of course they are making that difficult I was to pay in full and then they were going to have me sign a release and then send me a check Well I can't even get the release. In a nut shell they lie and treat you good in the beginning to get your money, after they get it all you will get is horrible service and more lies. Please do not use these movers I do not wish this experience upon anyone else.

Service cost: $1500